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TERMS & CONDITIONS

Inti Peru > TERMS & CONDITIONS

TERMS & CONDITIONS

OUR LATEST COMPANY TERMS AND CONDITIONS OF SERVICE.

Our company’s top priority is to guarantee the best possible travel experience for you and your accompanying travelers. With that goal in mind, we have developed the most flexible and accessible terms and conditions on the market to ensure that you will enjoy an unforgettable trip.

INTI PERU ADVENTURES E.I.R.L. (designated in this document as “INTI PERU ADVENTURES”, “we”, “us”, or “the company”) is a company based in the heart of the Sacred Valley, in the town of Chinchero – Cusco, Peru that specializes in offering top-quality tourism services. By means of this document, we establish existent, legally binding contractual relationships with our clients (cited here as the “client” or “clients”, “travelers”, “passengers”, “you”, “he/she” and/or “guests”), understood here as the parties who by different means have accepted and closed contracts for trips and services with INTI PERU ADVENTURES, or who solicit or contract with the company for our trips and services.
The trips and services contracted for with INTI PERU ADVENTURES by the client are designated in this document as: the “trip” or “trips”, “services”, the “itinerary”, the “program”, and/or “the experience”. Contracts with the company for trips and/or services will be validated by the clients’ acceptance of all terms and conditions indicated in this document, and by completion of the initial payment, which also presupposes the approval of the proposed final itinerary. Only at the exact moment of contract closure can INTI PERU ADVENTURES assure the reservation of the services proposed in the itinerary.

1. WHO RETAINS THE RIGHTS TO EXECUTE THE TRIP TERMS AND CONDITIONS?

Both INTI PERU ADVENTURES and the contracting client or traveler (the person or party who contacts the company and who pays for the contracted services) are the only authorized parties who can execute or carry out the terms and conditions of a trip, as indicated in this document. According to the terms and conditions subsequently established here, both the client and INTI PERU ADVENTURES are the only parties authorized to make any changes, cancelations, and/or other processes related to the contracted services. The contracting traveler can authorize another person or party to execute the trip terms and conditions, as well as to carry out trip changes or modifications on the traveler’s behalf, only by expressly requesting and authorizing such changes by means of an electronic mail message to the company, which must also be explicitly approved by INTI PERU ADVENTURES by means of an email message in response to the client.

2. SERVICES

INTI PERU ADVENTURES creates custom trip experiences that are designed according to our clients’ interests, by offering suggestions that are focused on fully satisfying all our clients’ expectations. We dedicate a great deal of time to getting to know our clients and to understanding their requirements and wishes, in order to propose, design, operate and contract for services that are fully in accordance with our clients’ requirements and wishes.

The services that INTI PERU ADVENTURES offers include: trip design and planning of customized itineraries to different destinations in Peru, as well as organizing detailed itineraries for tourism activities and entertainment, such as guided tours, adventure sports, hikes, family-focused activities, and dining, among others. Additionally, the company makes reservations for services on behalf of our clients, whose service use rights are then ceded to the client.

Details of the services operated and contracted by INTI PERU ADVENTURES are indicated in the itinerary. Services sub-contracted by INTI PERU ADVENTURES to third-party providers are not directly under our control, and do not imply joint responsibility, since third-party providers are responsible for providing their own services, and INTI PERU ADVENTURES has no direct involvement in third-party operations. In this document and elsewhere, we refer to “third-party providers”, “third-party service providers” and/or “third-party services” as to include a variety of companies and services that INTI PERU ADVENTURES contracts with in order to implement and operate itineraries that have been approved and contracted for by clients; these companies represent mainly hotels, but are not limited to such.

Our Commitment to our Clients:

INTI PERU ADVENTURES experience in the tourism market guarantees the highest quality, efficiency and security in planning and operating our services, and the best choices of third-party providers, in accordance with our high standards of quality.

3. PRIVACY

Protecting our clients’ privacy is extremely important to us. INTI PERU ADVENTURES guarantees that the personal information provided to us by our travelers (including: identification documents; bank account numbers; credit card numbers; email addresses; information about personal choices, interests, preferences, etc.) will not be used or shared for any purpose other than to provide the services that we have offered, and that clients’ contact information will only be used or shared for the purpose of such services as have been contracted.

In accordance with the contracted services, we will solicit the necessary information for the planning of the trip, which includes: flight reservations, hotels, or any other requested or required services. Said information will be subject to sharing with third-party providers, only and exclusively for the specific purpose of contacting services that allow us to plan and operate the itinerary.

Written approval of the final itinerary on the part of the client and the completion of the initial payment are understood to be the client’s authorization for INTI PERU ADVENTURES to make use of the relevant information for the purpose of planning and organizing of the trip.

Our Commitment:

INTI PERU ADVENTURES will protect and safeguard all of our clients’ information, eliminating any sensitive information from our records once it has been used for its intended purposes.

4. PREREQUISITES AND RESTRICTIONS FOR STAYS IN PERU

The necessary documentation for entering Peru can vary, depending on the traveler’s nationality. In general, a valid passport is required (if the traveler has a South American country’s nationality, only an identity card is necessary). Even so, travelers will need to consult with the immigrations offices and the consulates of their respective countries in order to be informed of any other prerequisites and restrictions that might apply. It is the traveler’s responsibility to ensure that their passport, as well as any other required document, remains valid during their entire stay in Peru. Minors of less than 18 years of age can only travel when accompanied by an adult, parent, guardian or relative who is carrying the appropriate documentation, such as legal travel authorizations for minors, among other required documents. INTI PERU ADVENTURES does not accept responsibility for any trip modifications or cancelations due to any client’s disregard or non-compliance with the conditions related to documentation requirements, as indicated here.

IMPORTANT: Most entrance tickets for the destinations we offer require valid passport numbers and are issued according to the person’s name. In the event that a client has changed or been issued a new passport prior to the trip, said client will be required to provide the new passport number to our sales agents. Otherwise, problems could be encountered at the time of entry into the country.

Any changes of passport numbers for previously purchased tickets require extra charges, of which the client shall be promptly informed. We recommend that you travel with a passport that will remain valid for a period of 6 months following the completion of the trip.

5. TRIP INSURANCE

INTI PERU ADVENTURES upholds all insurance requirements, as required by Peruvian Law. However, for the traveler, having an appropriate personal travel insurance policy is very important. Thus, it is necessary to consider that some insurance companies do not cover risks that may occur at altitudes higher than 9,800 ft. (3,000 m.) above sea level. It is the responsibility of the traveler to contract for their own travel insurance policy, and to know and understand all the details of its coverage.

We suggest purchasing an insurance policy that covers events such as: trip cancellations, shortened trip time, emergency evacuation costs and/or medical costs, costs of returning to the home country, damages, robbery, and/or loss of personal baggage, money and/or goods. As a preventive measure, we thank travelers who provide us with their insurance information, with the purpose of facilitating their paperwork in case of any such contingency.

INTI PERU ADVENTURES, its representatives, partners and other parties related to the company are do not accept responsibility for any costs incurred, or losses caused or suffered by the traveler and/or by dependent travelers or accompanying travelers, due to unexpectedly caused natural events, blockage or closing of roads or other transportation corridors, or other events that are unrelated to the operations and management of the services we offer. It is exclusively the responsibility of the traveler to contract for emergency trip insurance, in consideration of potential events, as described in the previous paragraph.

Our Commitment:

INTI PERU ADVENTURES provides our travelers with the best possible conditions for enjoying their trip, including all available security measures to guarantee their protection and wellbeing.

6. ACTIVITIES INVOLVING RISKS

INTI PERU ADVENTURES upholds all insurance requirements, in accordance with Peruvian Regulations on Tourism and Travel Agencies. However, it is important to emphasize that one or more types of activities that the traveler might take part in could bring about or result in different degrees of risk. Due to this possibility, and by obligation, the traveler shall sign a document of Waiver of Liability and Assumptions of Risk. By accepting the Terms and Conditions, and by signing the Waiver of Liability and Assumptions of Risk, the client assumes complete responsibility for his/her participation and that of his/her accompanying travelers in all activities contained in their trip itinerary, and for all trip activities carried out or completed by the client and accompanying travelers, including any by minors under his/her legally authorized charge and/or guardianship.

Likewise, by signing the Waiver of Liability and Assumptions of Risk, the client declares to have received sufficient information regarding the levels and potential conditions of risk related to the trip activities, and about precautions necessary for carrying out the activities in a safe manner, and thus waives INTI PERU ADVENTURES from any type of civil, contractual or extra-contractual liability or responsibility that could ensue due to the client’s and/or their accompanying traveler’s negligent actions, or through any lack of adherence or disregard on part of the client and/or their trip companions of the Terms and Conditions established and published in this document.

We thank our clients for understanding that however much care is given to itinerary planning, operations and prevention of contingencies, in providing our services unexpected incidents or circumstances can occur, ranging from minor situations such as delays, to accidents of a different nature.

If the client directly contracts with other providers who are external to the operations of our company for other activities than those described in the INTI PERU ADVENTURES itinerary, INTI PERU ADVENTURES does not accept liability and/or responsibility for any results obtained by carrying out activities related to said external contracts.

INTI PERU ADVENTURES reserves the right to reject as a trip participant any person or party who the company considers to be not capable of meeting the rigors and physical requisites needed to participate in the trip; as well as any person who commits unlawful actions or violates laws and/or regulations; any traveler who endangers their own personal security and/or that of other travelers; and any traveler who engages in behaviors considered to be socially unacceptable, objectionable or offensive. By signing this document, the client accepts his/her willingness to follow all security regulations, presented either in writing or conveyed verbally by INTI PERU ADVENTURES representatives. INTI PERU ADVENTURES reserves the right to carry out modifications of trips, routes, hotels, and security arrangements, with the purpose of improving the quality of the trip, and to ensure the comfort, safety and wellbeing of the guests, and/or in response to unexpected circumstances or events.

Our Commitment:

INTI PERU ADVENTURES commits to minimizing any and all risks inherent to the activities that our clients will experience during their trip, by anticipating contingencies and by providing adequate safety and security protection measures.

6.1 WAIVER OF LIABILITY AND ASSUMPTION OF RISKS

If a client decides to participate in any activity that includes or involves among the following activities (but not limited to these): excursions with animals, underwater diving, snorkeling, rides in hot-air balloons, zip lines, Quad Bike ATVs, high-altitude hiking, climbing, rafting, Kayaking, and/or any activity that INTI PERU ADVENTURES considers as potentially involving an inherent or likely risk of bodily injury, or risk of contracting an illness, or a risk or danger of death, the client must in such cases sign the Waiver of Liability and Assumptions of Risk, by which it is mutually understood that the client and all trip companions who participate in any such activity do fully recognize, comprehend, and assume personal responsibility for their own health and security, and for any injury, illness or death that might occur while carrying out said activities, and thus the clients commit to complying with all safety and security measures that are required by INTI PERU ADVENTURES and by any third-party providers.

Our Commitment:

INTI PERU ADVENTURES is committed to providing and ensuring the best security measures possible, and to contracting providers who uphold the highest possible standards of safety and quality.

6.2 The client accepts that the Trip Terms and Conditions represent a binding, executable contract, which applies to all family members and minors under the client’s guardianship; as well as to heirs, descendants, concessionaires and representatives of the client, and to all other trip participants.

The client, upon contracting for INTI PERU ADVENTURES services, and as ratified by the initial trip payment, accepts by their own free will the terms related to the Waiver of Liability and Assumptions of Risk, and to all other terms and conditions designated in this document. At the same time, the client accepts that, upon cancellation of any single part or activity of the services agreed upon in the trip itinerary or in the trip contract, the remaining elements therein will remain extant and in effect. No additions, rescissions or changes shall be made in regards to the Waiver of Liability and Assumptions of Risk

6.3 MEDICAL ASSISTANCE AND HEALTH INSURANCE

INTI PERU ADVENTURES assumes no responsibility for providing medical attention to its clients as part of the services contracted. The client authorizes INTI PERU ADVENTURES to obtain medical attention on behalf of the client in the event of any situation that would require such assistance. Additionally, the client waives INTI PERU ADVENTURES of any liability or responsibility derived from any medical attention that has been provided in the company’s name, and/or from transportation of any client to a medical facility. Additionally, the client accepts to pay any and all costs associated with any medical attention and/or transportation of any client to a medical facility, as related to emergency medical situations during the trip.

Additionally, INTI PERU ADVENTURES does not offer health, medical or disability insurance as part of the services contracted for by the client. We recommend that clients obtain insurance for medical services or health insurance that offers full coverage during the time and duration of the trip.

7. AIRLINE TRANSPORTATION

International flights are not included in the price of the program. The programs offered by INTI PERU ADVENTURES require domestic flights in Peru, as specified in the itinerary. Domestic flights are not included in the sample programs, and will be included explicitly and with approval of the client.

In the case of charter flights, seating is limited and INTI PERU ADVENTURES reserves the right to substitute and confirm reservations on an appropriate alternative flight. All domestic or in-country flights are based on non-refundable economy fares at the time of final payment (a non-refundable fare policy is commonplace for airlines, although exceptions can be made depending on the type of fare chosen).

In the event that INTI PERU ADVENTURES provides the flight reservations, all international and domestic quotes are subject to change until INTI PERU ADVENTURES has received final payment, and fare will be purchased in the name of the traveler. Flight confirmation is based on availability. Flight reservations cannot be confirmed until INTI PERU ADVENTURES receives copies of the passports of the client and accompanying travelers, together with the corresponding payment for the purchase.

All air transportation providers are independent contractors and are not the property of, nor are administered, controlled or operated by INTI PERU ADVENTURES. Your airline ticket represents a contract between the client and the airline, even if and when the air fare was bought through INTI PERU ADVENTURES. Therefore, our company does not accept responsibility and shall not assume responsibility nor accept claims related to flight seat reassignments, changes of passengers’ name, flight scheduling changes or cancellations.

In the event of any changes or cancellations related to air fare contracts or flight tickets, both before and after the beginning of the client’s trip, all airline prices fees or surcharges for flight changes or cancellations shall be applied.

Our Commitment:

INTI PERU ADVENTURES is committed to assisting you in the entire flight process, whether you bought the tickets through INTI PERU ADVENTURES or not, while always striving to satisfy your requirements and looking to your convenience.

7.1 FLIGHT PURCHASES

INTI PERU ADVENTURES can purchase all the international and domestic flights that the client requires to carry out the trip. INTI PERU ADVENTURES will do everything possible to guarantee that the prices of flights shall be equal to those the client was originally quoted. However, airlines reserve the right to modify or remove fares without prior notice. In the event that the client does not deposit the indicated amount at the time of flight reservation, within the time period stipulated by INTI PERU ADVENTURES, the price of the fare could vary.

The fare can only be guaranteed if and when the reservation has been paid for in full and ticket emission has taken place. Likewise, flight tickets are not transferable, but some airlines do permit this procedure following payment of a penalty fee, which can vary according to the airline, and which must be paid for by the client.

Flight schedules offered by INTI PERU ADVENTURES in the itinerary are references and are subject to changes; established flight times are shown on the flight tickets. The client must carefully verify the information printed on the tickets, so as to avoid difficulties. INTI PERU ADVENTURES will inform the client as soon as possible in the event of any flight changes. Any flight change by the airline that implies additional costs shall be paid for by the client.

INTI PERU ADVENTURES does not accept responsibility for any flight delay caused by:
Adverse weather conditions,
The actions of air traffic controllers, airport authorities or local governments,
Rescheduling of flights by the airline,
Mechanical malfunctions, workers’ strikes, or any other such issues,
Flight scheduling according to established airport regulations,
Lack of capacity of some airplanes to take off or land under certain weather conditions.

Likewise, INTI PERU ADVENTURES does not accept responsibility for a partial or total loss of activities and/or services due to the aforementioned events or delays.
Our Commitment:

INTI PERU ADVENTURES is committed to safeguarding the interests of our clients, by searching for the best available flight options at the best prices, according to the program, and to ensuring our guests’ satisfaction.

8. CANCELLATIONS FOR DEALS

No cancellations once booking has been made and confirmed.

Airline, rail and ferry tickets are non-refundable and non-transferable and name changes are not allowed
We are not responsible for the impact that an airline schedule change may have on your vacation. We therefore strongly recommend you purchase travel insurance.

9. DEPOSIT AMOUNTS

Our forms of payment are:

THE DEPOSIT IS NON-REFUNDABLE. ON MAKING A RESERVATION, REGARDLESS OF RESERVATION METHOD, INTI PERU ADVENTURES ASSUMES THAT THE CLIENT HAS READ THE TERMS AND CONDITIONS.

9.1 The reservation order becomes final on the date that Inti Peru Adventures receives the client’s deposit. Upon receipt of the deposit, a compulsory contract is in place between the client and that Inti Peru Adventures.

9.2 All people named on the reservation order are committed to the contract with that Inti Peru Adventures. The person who signs the contract is regarded as having the permission of all persons whose names are on the reservation order and verifies that all these persons are fully aware and accept the Terms and Conditions that Inti Peru Adventures.

We require a non-refundable deposit (as mentioned above) along with your personal details (full name, passport number, gender, nationality and date of birth) at the point of making the reservation.

9.3 Payment of Final Balance:

FOR TREKS

Final balances for treks must be paid in cash (US$ or Peruvian Soles) in our office in Chinchero (Heart Of The Sacred Valley Of The Incas) or at your hotel in Cusco at least 48 hours before your trek. If your arrival in Cusco has been delayed, you are responsible for informing our agents either by email or phone.

If we do not receive final payment before the deadline and do not receive any message due to a delay, we reserve the right to cancel the reservation and travel plans.

NOTE: The client must assume ALL transaction fees or taxes.

FOR DAY TOURS

Final balances for tours must be paid in cash (US$ or Peruvian Soles) in our office in Chinchero (Heart Of The Sacred Valley Of The Incas) or at your hotel in Cusco at least 48 hours before the start of your tour.

You have the option to make ALL payments via Paypal, Visa or Western Union

NOTE: The client must assume ALL transaction fees or taxes.

FOR PACKAGES

50% of your total balance must be paid at least 03 weeks prior to the starting date. (This may be paid via Paypal, Visa or Western Union.

NOTE: The client must assume ALL transaction fees or taxes.

Changes Made by Client:

The person who signs the reservation order is the only person that can make changes to the Tour/Trek/Trip/Rental/Service. A $35 change of order fee is charged to make any changes. Though all efforts will be made to make the changes requested, they are not guaranteed and there may be additional costs in relation to these changes.

PLEASE NOTE THAT, FOR THE INCA TRAIL, PERMITS ARE NON-TRANSFERABLE, NON-REFUNDABLE, AND DATES CAN’T BE CHANGED.
Changes and Cancellations by Inti Peru Adventures:

We always make our best efforts to carry out tours / services according to the original schedules as listed in the reservation order. However, by entering into this agreement with Inti Peru Adventures, the client accepts that necessary changes may need to be made to a Tour/Trek/Trip/Rental/Service due to predominant conditions (see ‘Force Majeure’ section above).

Inti Peru Adventures reserves the right to change or cancel any facilities, services and substitute a reasonable alternative of comparable value.
In the event of a major change, the client will be notified as soon as possible. The client will have options with regards to accepting the change.

Very Important (1):
We strongly suggest spending time at high altitude (above 3000 meters / 9842 feet – in Cusco or another high altitude area) for a minimum of 3 to 4 days before undertaking your trip. This is in order to minimize the possible effects of altitude sickness. Also, you can help your body acclimatize by drinking plenty of liquids, adding a bit more sugar to your drinks, eating food rich in carbohydrates, avoiding cigarettes and alcohol, and drinking coca (ancient traditional leaf) tea. Diamox can also be helpful – please ask your doctor about this.

Very Important (2):
We recommend you arrive in Cusco 48 hours or more before trek departure because occasionally we need to leave earlier than scheduled in case of strikes or other events out of our control (see ‘Force Majeure’ section above).

10. INCA TRAIL 4 DAYS TREK BOOKING TERMS & CONDITIONS

10.1 Cancellation of Trek by the Client

Please note that the trek deposit is non-refundable. The deposit is used to reserve space within the group. Once we have made a trek reservation with the government authorities we cannot then change any details of the reservation (your name, passport number or departure date). If you have to cancel your trek booking government authorities will not let us fill your cancelled spaces with other clients, we just have to depart with a smaller less-economic group. The trek permit once purchased is non-refundable & non-transferable.

[Please note that the trek permit is non-refundable and non-transferable either to another person or another date and upon cancellation we do not receive any form of credit from the government. Upon cancellation the trek permit has to be submitted to government at the start of the trek and recorded as “Void”. It cannot be used to enter Machu Picchu]

In the event of any trek cancellation or additional unforeseen costs Inti Peru Adventures will be happy to cooperate in providing any necessary documentation to enable a legitimate insurance claim. It is a requirement that all clients have suitable travel insurance and Inti Peru Adventures cannot be responsible for any additional costs due to client cancellation, illness, unfitness or inability to continue the trek.

10.2 Cancellation of the Trek by Inti Peru Adventures.

It should be noted Inti Peru Adventures, responsible tour operator with an excellent reputation for quality and service. We have no intention of cancelling any of our clients trek reservations.

10.3 Authority on Tour

At all times the decision of the company’s guide or representative will be final on all matters likely to endanger the safety and well being of the tour group. The client must at all times strictly comply with the laws, customs, foreign exchange and drug regulations of Peru. Should the client fail to comply with the above, or should the client interfere with the well being of the group then the guide or company representative may order the client to leave the tour without recourse to any refund.

11. REFUND POLICIES

This refund policy applies as long as confirmed reservations are made within a reasonable period of time before the arrival of your travel date:

CUSTOMIZED TOURS:

100% refundable within 4 months of your travel date.

50% refundable within 2 months of your travel date.

PERU ADVENTURES PACKAGES:

100% refundable within 4 months of your travel date.

50% refundable within 2 months of your travel date.

INTI DAY TOURS:

100% refundable within 2 months of your travel date.

50% refundable before 1 month of your travel date.

MACHU PICCHU TOURS:

100% refundable within 4 months of your travel date.

50% refundable within 2 months of your travel date.

NOTE: The refund policy applies as long as the passenger or client has made 100% of the payments of the total cost of the tours. In case the passenger or client has made only 50% of the deposit and they are tours including Machupicchu, these deposits will NOT be refunded.

12. DECLARATION OF AGREEMENT WITH INTI PERU ADVENTURES´S TERMS AND CONDITIONS

The reading by the client of this document is considered obligatory prior to closing of the contract with the company. At the moment of confirming the final itinerary and completing the initial payment, the client declares his/her conformity and agreement to respect and comply with all of INTI PERU ADVENTURES’S Trip Terms and Conditions, as established in this document.

Thank you for choosing us!

We are very pleased to serve you. The INTI PERU ADVENTURES family will do everything possible to make your trip to the best destinations in Peru a truly unforgettable experience; one that is personally customized, problem-free, and of exceptionally high quality.